Amsted Rail has received Microsoft’s Use-Case of the Year recognition for Manufacturing. Amsted Rail earned this recognition for its successful use of HoloLens 2, Microsoft’s mixed reality technology.
During the height of the COVID-19 pandemic, one of Amsted Rail’s customers was confronted with an issue that could not be resolved locally, therefore halting assembly. Under normal circumstances, a service engineer would travel to provide onsite customer service. With international borders shut down and health and safety concerns, Amsted Rail shipped a HoloLens 2 kit to its customer instead. Engineers, service technicians and other specialists from around the Amsted Rail globe collaborated and remotely guided their customer, ultimately solving the complex problem in a timely manner.
“Our customer was able to learn and interact with information in a completely new way, all while working outside in the snow from a mobile hotspot,” said Mike McDonnell, chief innovation officer, Amsted Rail. “We are proud to receive this recognition. The use of Microsoft’s HoloLens 2 technology enabled us to get our customer’s assembly up and running in a timely manner while reducing travel expenses and health and safety risks of our employees and customers,” added Mike.
The Microsoft HoloLens Use-Case of the Year Awards program celebrates how HoloLens is being used to transform business and industry. Winning partners were recognized during the recent North American HoloLens Industry Summit.